This book provides insight in the development of methods and praxis to cope with the complex a non-linear processes in an organisation. Via the actor-based method, the focus is pointed at the individual employees abilities and problem-solving capabilities, and how these kan be used in increasing the companys competetiveness. The challenge for the management is to encourage the staff in being innovative and responsible as a part of a bigger organisation.
The book offers a framework through a selection of cases where the actors approach method is applied.